PYO Terms and Conditions 2020
- At June 02, 2020
- By Primrose Vale
- In Uncategorized
0
PRIMROSE VALE PICK YOUR OWN TERMS AND CONDITIONS SUMMER 2020
BOOKING CONDITIONS:
- Entry will only be admitted with a prebooked time slot voucher. Groups may be no larger than 6 people per booking – all of whom must have pre ordered booking slots and be from the same household. This includes all walking children, disabled visitors and carers..
- All children are required to be supervised fully during their visit by an adult over the age of 18years. Adults are responsible for ensuring all children adhere to social distancing rules at all times. Household groups must remain in close proximity to each other at all times.
- Toddlers and babies under 2 years old do not require an admission ticket and may enter with a full paying adult but must be kept strapped into a push chair at all times during the session. This is limited to one under 2 per booking.
- Booking confirmation can be printed out, or shown electronically on a smart phone at the PYO admissions kiosk. Please ensure all details can be clearly read from a distance.
- Pre-booked slots are valid for the session they have been booked for only.
- Booking a slot does not guarantee fruit. Please check our facebook page for up to date picking information
- In the event that we are unable to run a session due to inclement weather or a shortage of fruit we will contact all customers by email in advance of the session.
ON ENTRY:
- Please come dressed appropriately for uneven ground and the weather of the day.
- Follow the signs for the designated PYO car park.
- Please do not arrive more than 10 minutes of the start of your slot, but within 10 minutes of the end of your booked session.
- Order of entry for your session will be on a first come first serve basis, but everyone with tickets booked for that session will be guaranteed entry.
- Having sanitised your hands please join any queue to enter the fields following the social distancing markers.
- Please note there are will be no toilet facilities available for customers at Primrose Vale
- You will be offered the appropriate number of containers for the amount of fruit you wish to pick.
- No oversized bags or rucksacks or food of any kind are permitted in the fields. This includes bags underneath pushchairs.
- Be aware of uneven ground and trip hazards – you will be in a field!
- No dogs, with the exception of service dogs, are allowed in the fields.
- Please follow our one-way system to and from the fields.
- Please note there are no toilets available for customers at present.
CONDUCT IN THE FIELDS
- Maintain a minimum of 2 meters space between yourself and anyone not from your household, including Primrose Vale team members, at all times.
- You may be allocated an area to pick from. Please seek advice if you wish to move areas
- You may also be asked to pick from an allocated row – in this case please do not duck under to change rows without the permission of a team member.
- Please don’t try to pass another group picking in the same row as you.
- We strongly recommend you do not eat any fruit until you have been able to wash it at home.
- When you finished picking please leave at any time by following the one-way system and Exit signs.
- Please take any litter home with you.
- Members of our team will be on hand at various points to assist and guide you through the fruit fields safely.
- Anybody seen to deliberately ignore any of our Rules of Picking will be asked to leave the Farm with immediate effect.
PYO season 2020
- At May 27, 2020
- By Primrose Vale
- In News
- 0
2020 PYO Update
We are pleased to announce, after careful consideration and planning, our Pick Your Own is opening Thursday 4th in June. However, this will be a season like none we have ever seen before and we ask that you read the information below carefully before visiting.
We want our customers to have access to the most delicious fruit at its freshest and this year the Pick Your Own can only run to give you access to this fruit – it cannot be the leisure activity we are used to.
We are implementing the following new procedures and rules to ensure both you and our team are kept as safe as possible whilst on the farm.
Click here to go to our ticketing site
ENTRY:
Customers wanting to pick fruit will be asked to book a time slot online, then arrive within that time slot to start picking. Tickets are free, but a ticket is required for each person attending including walking children. This will allow us to control the number of people in the fields at any one time. Groups of up to 6 people (we have increased this number from 4 after consultation) from the same household will be able to enter the fields – but must stay as a close group to ensure social distancing is achievable. Please look after children responsibly. You know your children, so we are not enforcing an adult to child ratio, but we need you to be confident you can mange young ones effectively.
All customers will be asked to wash / sanitise their hands before entering the fields. Basket selection can then be made, but we ask that customers only take sufficient baskets for their needs, as we can’t take surplus baskets back. (Empty baskets returned will incur a charge) If you are used to bringing your own containers, we are unable to weigh baskets on entry we can only offer a standard discount.
IN THE FIELD:
We have a one-way system to get to the fruit picking areas and you may be allocated a row to pick from during your session. Depending on numbers present, you may be required to remain in the row allocated
Staff will be on hand to help make sure people know where to go for their picking.
Customers are asked to only touch fruit they wish to pick.
All customers are asked to respect social distancing rules and stay at least 2 metres away from other pickers and our team members at all times.
AFTER PICKING:
Once you have filled your containers please leave the fields following the one-way system. There is no time limit to the time you may spend picking (inside opening hours!) but we do ask that you do not linger once you have finished picking.
A hand wash area will be available to you to wash your hands before getting back into your car.
Please note there are no toilets available for customers at present
We strongly advise that although the risk from consuming fresh produce is low, no fruit is eaten until you have been able to wash it at home.
A slot does not guarantee fruit availability, though we will let you know of any severe shortages, and daily updates are posted on our PYO facebook page, accessible here. Please do check back every few days if you are unable to book in, as we will be releasing more slots regularly.
Please note Dogs are not allowed in the PYO area.
